Creating automation rules

Create new rules and manage a full range of automations from inside Drag’s dashboard.

Using auto-responders

Automatically send a response to emails received in your shared inboxes with Drag’s auto-responder rules.

Round Robin assignment

Automatically assign cards received in a board evenly among all users or a subsegment of users.

Round Robin vs Load Balancer

Read about the fundamental differences between the logics of these 2 types of auto-assignments.

Using auto-responders

Automatically send a response to emails received in your shared inboxes with Drag’s auto-responder rules.

How to use SLA rules

Help manage customer expectations and keep your team accountable for timely responses.

Using SLA rules

Help manage customer expectations and keep your team accountable for timely responses.

Setting up business hours

Define the operating hours for each board, ie. when your team is actively working on them.

Creating automation rules

Create new rules and manage a full range of automations from inside Drag’s dashboard.

Setting up business hours

Define the operating hours for each board, ie. when your team is actively working on them.

Setting up business hours

Define the operating hours for each board, ie. when your team is actively working on them.

Using auto-reponders

Automatically send a response to emails received in your shared inboxes with Drag’s auto-responder rules.

How to use email templates

Save and share email templates to send repetitive emails with your team in seconds.

How to use email sequences

Learn how to set up shared email sequences, with automated follow ups to increase response rates.

How to use email templates

Save and share email templates to send repetitive emails with your team in seconds.

How to use email sequences

Learn how to set up shared email sequences, with automated follow ups to increase response rates.