Learn how to run analytics in Drag. See the different metrics that you can track,
slice and dice options and find the best reporting for your team.
- Card reports (1:52 min)
- Tag & SLA reports (2:30 min)
- User performance (1:45 min)
- Response time (1:19 min)
Card reports
Visualize the volume of conversations created or that were active within a period of time.
How to use reports
Track analytics and generate reports across all boards to see how you and your team are performing.
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Setting up business hours
Define the operating hours for each board, ie. when your team is actively working on them.
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Using shared tags
Tag emails and tasks and make it easier to categorize pieces of workflows and generate custom reports.
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Tag & SLA reports
Run analysis on each tag or group of tags across boards and/or team members.
Setting up business hours
Define the operating hours for each board, ie. when your team is actively working on them.
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How to use SLA rules
Help manage customer expectations and keep your team accountable for timely responses.
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Using shared tags
Tag emails and tasks and make it easier to categorize pieces of workflows and generate custom reports.
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User performance reports
Run performance reports (eg. emails sent or time to response) across team members.
How to use reports
Track analytics and generate reports across all boards to see how you and your team are performing.
Learn more
Setting up business hours
Define the operating hours for each board, ie. when your team is actively working on them.
Learn more
How to assign cards
Assign Drag cards, manually or automatically, and know who is dealing with what in a workflow.
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Response time reports
Understand the average time taken by team members to reply to the first email received on a conversation and the average time taken by them to send any reply.
Setting up business hours
Define the operating hours for each board, ie. when your team is actively working on them.
Learn more
Using auto-responders
Automatically send a response to emails received in your shared inboxes with Drag’s auto-responder rules.
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Using shared tags
Tag emails and tasks and make it easier to categorize pieces of workflows and generate custom reports.
Learn more
Not finding what you are looking for?
Chat with us or send us an email at support@dragapp.com.
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